What languages do you speak?
All the tours and rides are conducted by English-speaking drivers/guides. Some of our drivers also speak German, French, Russian, Spanish, and Greek.
When and till what time are phone calls welcome?
Since our operations office is located in Florence, Italy the phone calls are welcome from 10.00 a.m. to 7.00 p.m. Central European Time.
⦁ The emergency number for EXISTING CLIENTS is on 24/7.
I have not received a reply to my emails, what do I do?
⦁ If you haven’t received any e-mail from us, first of all, please check your spam folder.
⦁ If there is no our message there as well, please call us.
What is your cancellation policy?
⦁ – For Services up to Euros 99,99 at least 4 Hrs before the ride: 0% Penalty
⦁ – For Services up to Euros 99,99 less than 4 Hrs before the ride: 100% Penalty
⦁ – For Services of Euros 100 or more at least 1 week before the ride/tour: 10% penalty
⦁ – Cancellation at least 72 hours before the ride/tour: 30% penalty
⦁ – Cancellation at least 24 hours before the ride/tour: 50% penalty
⦁ – Cancellation less than 24 hours before the beginning of the services or No Show: 100% penalty
⦁ We reserve the right to change above policy when we may deem necessary, in which case we will notify the customer before the customer will confirm the booking.
How can I change, amend a booking?
⦁ You may e-mail us at firstname.lastname@example.org with the specifics. Providing we have the availability for the amended booking we will make the needed adjustments on the rates and we’ll send a new confirmation.
⦁ Any requests for changes to existing bookings will be treated as cancellations of the existing booking, and subject to availability, a new booking will be made.
⦁ If you send us an email 5 hrs before the ride/tour, it is not guaranteed that we will see it right away, therefore if you don’t receive an immediate ask sent by a person (not an automated replay) please call to make sure we are aware if the change.
Are bank wire transfers payments welcome?
⦁ Naturally yes, we prefer this method for payments which exceed Euros 2000,00. In case you cannot pay by credit card, bank wire transfer can always be used.
⦁ In this case we will e-mail you the bank data necessary for you to process the payment.
How long does it take to receive transportation/tour quotes?
⦁ On average most quotes are furnished to you well within 1-3 days.
Are there discounts for booking more than one ride/tour?
⦁ No, all the services have flat, no negotiable rates.
Are phone inquiries welcome?
⦁ We invite you to call us in case you are uncertain on what you need.
⦁ Phone calls are welcome from anywhere; if you call from the USA you may use our toll-free number 833-yourDLI (833-968-7354).
ŸSince our operations office is in Florence, Italy the phone calls are welcome from 10.00 a.m. to 7.00 p.m. Central European Time.
Can I book over the telephone?
⦁ In case of last minute urgent bookings, we can note down all the info pertaining to the booking by phone.
⦁ But we do need the phone call to be followed by immediate payment, we cannot consider a booking finalized unless full payment is received.